Managed Services is a methodology
Implemented correctly, it can mean the simplicity of clients having one provider, one point of contact and one level of expected quality.
It is a means of providing measureable benefits to the client by means of :
- Implementing Service level agreements
- Implementing standard
- Taking accountability
- Being proactive and / or pre emptive.
- Defining the service(s)
Some of the major benefits:
- Service level agreements (Standard delivery mechanism)
- Standardised contracts
- Accountability ( Measurable outputs from SLA)
- Opportunity to grow our business and the clients
- Customised services to suit business needs
Current Managed Services
· BSM
Remedy
– Administration services
– Standard Support services
– Standard Maintenance services
– Enhanced Support services
Performance and Capacity Management
· Oracle
Architecture design
System Support
Optimisation Services
· Infrastructure Solutions
On-site Support
System Management
Availability Solutions
