AL Indigo’s BSM Business Unit delivers business service management and infrastructure service optimisation solutions that help customers to reduce costs, improve efficiencies, standardise offerings and enable better transparency of their business processes. These solutions also support better ICT governance in the enterprise.
We are a BMC Elite partner and offer our customers the best support and implementation skills available on the BMC platform. We help enterprises to provide more agile offerings to their customers quicker, making them more sustainable, profitable and competitive.
Our BSM solutions enable enterprises to:
- Gain control of IT to support regulatory requirements for compliance
- Simplify and integrate IT processes and information to reduce costs and enhance flexibility
- Optimise IT resources for cost reduction
- Reduce the risk of unnecessary IT expenditure
- Reduce downtime
- Speed up deployment of new systems and services, thus improving agility
Our track record and experience
- We have an unparalleled breadth and depth of skills in the BMC solution set with more than 78 man-years in Remedy alone.
- We have certified trainers across the breadth of BMC solutions including ITSM, Control-M, Performance & Capacity Management.
- We have a proven implementation methodology, developed in conjunction with BMC Professional Services and adapted to suit the South African market.
- We have the ability to provide managed services in administration, support and optimisation of all BMC implementations
Our offering
Using the comprehensive solution suite from BMC for BSM, we are able to help customers to:
a) Manage the business of IT with planning functionality -
- Human capital management
- Vendor management
- Financial management
- Product and portfolio management.
b) Manage IT support functions and processes with support solutions -
- Service request management
- Identity management
- Asset management
- Service desk
- Change and release management
c) Manage infrastructure with operations solutions –
- Predictive analytics
- Application problem resolution
- Capacity management
- Application release management
- Configuration audit and compliance
- Performance, availability & recovery
- Enterprise scheduling
- Configuration automation
- Event & impact management
